Privacy Policy
Last updated: March 2026
Ranchuan Thai Massage ("we", "us", "our") operates the website ranchuanspa.com. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a booking with us. We are committed to protecting your privacy in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).
1. Data Controller
Business name: Ranchuan Thai Massage
Address: 28 Adulyaram Road, Floor 2, Khon Kaen 40000, Thailand
Phone: 082-160-7697
Email: ranchuanspa@gmail.com
Contact for data requests: ranchuanspa@gmail.com
2. What Personal Data We Collect
We collect the following personal data:
- Contact information: Name, phone number, email address
- Booking details: Preferred date, time, and service selection
- Technical data: IP address, browser type, pages visited, time on site (via Google Analytics)
- Marketing interaction data: Whether you opened or clicked emails/ads (via Meta Pixel and Google Analytics)
- Cookies and tracking identifiers: See Section 7 below
We do not collect sensitive personal data unless you voluntarily provide relevant health information for the purpose of your treatment.
3. Why We Collect Your Data
| Purpose | Data used | Lawful basis |
|---|---|---|
| Processing your booking request | Name, phone, email, preferred service/date | Contractual necessity / Consent |
| Responding to enquiries | Name, phone, email | Consent |
| Sending promotional messages (if opted in) | Name, email | Consent |
| Website analytics and performance improvement | Technical data, cookies | Consent |
| Running targeted advertising (Meta, Google) | Cookies, technical data | Consent |
| Complying with legal obligations | Any relevant data | Legal obligation |
4. Third Parties We Share Data With
We use the following third-party services that may process your personal data:
- Google Analytics (GA4) — website traffic analytics. Data may be transferred outside Thailand. Google Privacy Policy
- Meta Pixel (Facebook/Instagram) — advertising measurement. Data may be transferred outside Thailand. Meta Privacy Policy
- Fresha — online booking platform. Fresha Privacy Policy
- LINE Corporation — messaging platform. LINE Privacy Policy
- Netlify — website hosting. Server logs may include IP addresses. Netlify Privacy Policy
We do not sell your personal data to any third party.
5. Cross-Border Data Transfers
Some of our third-party providers (Google, Meta, Netlify) store and process data on servers located outside Thailand. Where such transfers occur, we rely on those providers' compliance frameworks as permitted under Section 28 of the Thai PDPA.
6. How Long We Keep Your Data
- Booking information: Up to 2 years from your last booking
- Analytics and advertising data: Per platform defaults (typically 14 months for GA4)
- Email communications: Up to 1 year
- Data you ask us to delete: Processed within 30 days of your request
7. Cookies
Our website uses cookies and similar tracking technologies:
- Essential cookies: Required for the website to function (cannot be disabled)
- Analytics cookies: Google Analytics — help us understand how visitors use the site
- Marketing cookies: Meta Pixel — used to measure and improve our advertising
When you first visit our website, we will ask for your consent before placing non-essential cookies. You can withdraw consent at any time via the cookie settings on our website.
8. Your Rights Under the Thai PDPA
You have the following rights regarding your personal data:
- Right to be informed — to know what data we collect and how we use it
- Right of access — to request a copy of the personal data we hold
- Right to rectification — to request correction of inaccurate data
- Right to erasure — to request deletion of your data
- Right to restrict processing — to request we limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on our legitimate interests
- Right to withdraw consent — at any time, without affecting prior processing
To exercise any of these rights, contact us at ranchuanspa@gmail.com. We will respond within 30 days.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 20 years of age without parental consent, as required under Section 20 of the Thai PDPA.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available at ranchuanspa.com/privacy-policy.
12. Contact Us
Ranchuan Thai Massage
28 Adulyaram Road, Floor 2, Khon Kaen 40000, Thailand
📞 082-160-7697